Who we are
This website (“Website”) and app (“App”) are owned by Formateur Élite Inc. (“Elite Trainr”). Our website address is https://elitetrainr.com. This privacy policy explains how we collect, use, and protect your personal information through both the Website and the App located at https://app.elitetrainr.com.
What Personal Data We Collect, and Why We Collect It
Website:
- Comments: When you leave a comment, we collect the data shown in the comments form (name, email address, website), and also your IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
- Contact Forms: When you fill out a contact form, we collect the data shown in the contact form (name, phone number, email, interest, and any information written in any comment field). This is to allow us to respond to your inquiries and provide the support or information you request.
- Website Analytics: We use Google Analytics and Microsoft Clarity to understand how visitors use our Website. This includes information like pages visited, time spent on the site, device and browser type, how you arrived at our Website, and how you interact with our Website. This data helps us improve the Website’s design and content.
- For more information on the information collected by Google: Google Privacy & Terms
- For more information on the information collected by Microsoft: Microsoft Privacy Statement
App (Elite Trainr):
- Trainer Information: We collect information provided by personal fitness trainers during registration, such as name, email address, contact information, and payment details. This is necessary for account creation, billing, and communication purposes.
- Client Information: We collect information provided by trainers about their clients, or that submitted by the client, which may include name, contact information, health and fitness data (e.g., measurements, goals, progress). This data is collected solely for the purpose of providing the fitness training services through the App.
- App Usage Data: We collect information about how trainers and clients use the App, such as features used, frequency of use, and interactions with the App. This data helps us improve the App’s functionality and user experience.
Cookies
We use cookies and similar tracking technologies to enhance your experience on our Website and App, analyze traffic, and potentially for remarketing purposes. See the Website section for information on cookies and how to manage them.
Data Retention
- Website Data: Data retention practices for the Website are as described in the Website section.
- App Data: Data related to trainers and clients is retained for as long as the trainer’s account is active. Upon account termination, data is retained for 90 days for potential reactivation or in case of disputes. Non-active client data is stored for 90 days after the client becomes inactive.
Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Your Rights Over Your Data
As described in the Website section, you have the right to access, rectify, or erase your personal data. If you are a client, you can exercise these rights through your trainer, who has access to and control over your data within the App.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our Website and App, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
Children’s Privacy
Our Website and App are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
Contact Us
If you have any questions about this privacy policy, please contact us at info@elitetrainr.com.
